Returns Policy

If you are dissatisfied with any item purchased online for any reason, you may return it to any of stores within 30 days of receipt for an exchange, or within 10 working days of receipt for a refund, provided you have the original tax invoice, and the products you are returning are in a new, unworn and re-saleable condition and returned in the same jewellery box you received them in. Watches must be returned with the guarantee book, a watch box and any links which may have been removed. The Diamond Box will conduct exchanges if there is a material defect in the product. However, we will not exchange items with damage resulting from normal wear and tear. Refunds will not be given for special orders, discounted or altered merchandise. Refunds will be provided for cash, credit card and electronic transfer purchases. The reversal of cash and electronic transfer purchases will be affected by means of an electronic transfer into a personal bank account. Reversals of Credit Card purchases will be affected in store upon presentation of the original credit card. EFT Refunds – The Diamond Box requires confirmation of account holders banking details Please note if you ordered more than one item in an order and only returned part of the original order, only what is returned will be exchanged or refunded not the whole order. For hygiene reasons earrings for pierced ears may not be returned or exchanged unless faulty. All returns with items containing diamonds over R5000 at valuation price will be subject to a certified diamond test. Any goods failing the diamond test will not be refunded, the purchaser immediately notified, and the goods returned to the purchaser. Cancelation If for any reason you would like to cancel an order this may be done by emailing us at info@thediamondbox.co.za. You will only be able to cancel orders until midnight on the day prior to the date of delivery. We may debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of the Online Shopping Terms. Risk and Ownership Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until payment is received in full. Contact us for questions related to refunds and returns.

Shipping

Deliveries are made Monday to Friday, 8 a.m. – 5 p.m. In general, your order will be delivered within five to seven working days, after dispatch. Should the item be out of stock, our customer services team will contact you. Items needing resizing or makeups will take twelve to fourteen working days On delivery, you will receive a delivery note showing the date and time for you to sign acceptance. You will receive a detailed tax invoice by email showing the product price details, the delivery fees (if applicable), Value-Added Tax (VAT) and the amount debited from your payment card or EFT payment. You or your authorised representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one attend the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge. We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them All the above terms & conditions are applicable to our click & collect delivery method too.